Webinar: How to Create a Winning B2B Customer Experience Strategy
With guest speaker Matt Papertsian, Service Director,
Emerging Growth Strategies at SiriusDecisions
Working across departments to retain and grow new clients after the sale.
After months of meetings, proposals and contract negotiations, you finally land that new client. They’ve bought into your brand and solution, and now it’s time to deliver on those expectations. This is when the work really begins and yet, this is where many companies still go wrong.
Why spend all this time convincing prospects that you have what it takes, only to not deliver on a great customer experience?
During this webinar Matt Papertsian, Service Director of Emerging Growth Strategies at SiriusDecisions, and Niall Dowling, Atomic Beta’s Strategic Director, explain how to understand and deliver what your customers need after the sale and ensure they get the best experience throughout every stage of the customer journey.
Don’t miss the opportunity to:
- Better understand the different stages of the customer journey
- Learn how to identify and address your pain points
- See how different departments need to work together to improve customer retention and growth
- Get inspired by best-in-class marketing examples